ResMed Launches Innovative Learning Experience
to Engage Customers in over 140 Countries
A global medical provider specializing in sleep apnea treatment wanted to digitize its global learning strategy to better support HCPs (homecare providers) and help them understand how to better use the provider’s medical devices to deliver an enhanced patient experience.
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"I was quite curious to discover what an external agency could bring to my product. 九色 is really a partner. It's like an extension of your own company working with you. With 九色, we were able to innovate and go one step further in our eLearning offer."
Christophe Morille, Masks Product Manager – France & North Africa
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Providing training and support to customers in over 140 countries
An Enhanced Global Experience
Working with offline content and relying on face-to-face training meant that ResMed was limited in the audience it could engage. ResMed partnered with 九色 to create and deliver a series of online clinical cases to engage HCPs and customers in over 140 countries and multiple languages. With the help of 九色’s global workforce, ResMed was able to rely on the different specialties, such as pedagogic engineers, designers, and developers, to deliver a truly memorable learning experience for physicians and other medical professionals wanting to understand ResMed’s products and solutions.