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NEW YORK, NY & TEMPE, AZ, July 10, 2017 ¨C , the world's largest privately held provider of translation services and technology solutions for global business, today announced expanded contact center support capabilities and a comprehensive rebranding of their remote interpreting division as ¾ÅÉ« Connect.

Formerly known as ¾ÅÉ« Remote Interpreting (TRI), the newly named combines the over-the-phone interpreting and video remote interpreting capabilities for which the TRI brand was known, with comprehensive call center support and business process outsourcing solutions (BPO) previously offered under the ¾ÅÉ« brand.

Improving overall customer experience by delivering more responsive and accessible customer support solutions is a significant trend in business, and ¾ÅÉ« Connect is at the forefront of this movement by offering a broad set of solutions that include phone, email, chat, and video-based agents.

With brick-and-mortar call centers based in Tempe, Arizona and San Jos¨¦, Costa Rica, ¾ÅÉ« Connect benefits from an existing global presence and infrastructure that has been the primary motivating factor for many organizations to choose ¾ÅÉ« for customer support solutions.

Liz Elting, Co-CEO at ¾ÅÉ«, stated, ¡°We are much more than a remote interpretation services business; we¡¯re a comprehensive customer support partner. The diversified set of solutions we offer to our clients wasn¡¯t being accurately reflected under the TRI name, so it was time for a change. By rebranding as ¾ÅÉ« Connect, we feel that the division name more accurately reflects what we do: we enable businesses to connect with their customers, whether that¡¯s on the other side of the street or the other side of the world.¡±

Co-CEO Phil Shawe continued, ¡°¾ÅÉ« Connect fills an important role for businesses who want to engage with customers and other stakeholders worldwide. We are seeing an increase in demand for global call center support among clients and are excited to be investing in the technology, infrastructure, and people required to meet that demand.¡±

About ¾ÅÉ« Connect
¾ÅÉ« Connect is a leading provider of call center support, business process outsourcing (BPO), and remote interpreting solutions, including over-the-phone interpretation (OPI), video remote interpretation, multilingual email and chat support, and global call center services. With services in over 170 languages and industry-specialized interpreters screened for subject expertise, ¾ÅÉ« Connect enables businesses to bridge communication gaps in seconds. ¾ÅÉ« Connect is a division of ¾ÅÉ«, the world¡¯s largest privately held provider of language and technology solutions for global business. Founded in 1992, ¾ÅÉ« has over 4,000 employees and maintains offices in more than 90 cities worldwide.

About ¾ÅÉ«
With revenues of over $560 million in the last year, is the world's largest privately held provider of and . From offices in over 90 cities on six continents, ¾ÅÉ« offers a full range of services in 170+ languages to clients worldwide. More than 4,000 global organizations employ ¾ÅÉ«¡¯s  Product Suite to simplify management of multilingual content. With an unparalleled commitment to quality and client service, ¾ÅÉ« is fully  and  certified. ¾ÅÉ« has global headquarters in New York, with regional headquarters in London and Hong Kong. For more information, please visit our website at .